Privacy Policy

1. Introduction

Satvaexport ("we," "our," or "us") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our export services from India to international markets.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and business address provided through our contact forms or quote requests.
• Business Information: Import/export license details, company registration numbers, and trade references as required for international transactions.
• Transaction Data: Order history, shipping addresses, product preferences, and payment information for completed transactions.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

3. How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling export orders and quote requests
• Communicating about products, services, and shipment updates
• Complying with Indian export regulations and international trade laws
• Preparing customs documentation and certificates of origin
• Improving our website and customer service experience
• Sending promotional materials (with your consent)

4. Compliance with Indian Laws

As an Indian export company, we comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. We ensure that all data processing activities adhere to these regulations and international data protection standards.

5. International Data Transfers

Given the nature of our international export business, your information may be transferred to and processed in countries outside India, including but not limited to countries where our business partners and shipping carriers operate. We take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including export documentation requirements which may require retention for 7 years), resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with relevant data protection authorities

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: