Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Satvaexport website and our export services. By accessing our website or engaging our services, you agree to be bound by these Terms. Satvaexport is an Indian export company specializing in the export of agricultural commodities, spices, oil seeds, and related products to international markets.

2. Export Services

Our export services include:

• Supply of premium quality Indian agricultural products
• Quality assurance and certification services
• Export documentation and customs clearance assistance
• International shipping and logistics coordination
• Product customization and private labeling services

3. Quotations and Orders

All quotations provided are valid for 15 days unless otherwise specified. Prices are subject to change based on market conditions, currency fluctuations, and commodity prices. Orders are confirmed only upon receipt of:

• Signed proforma invoice or purchase order
• Required advance payment as per agreed terms
• Valid import license and necessary documentation from the buyer

4. Payment Terms

We accept the following payment methods for international transactions:

• Letter of Credit (L/C): Irrevocable L/C at sight from confirmed banks
• Telegraphic Transfer (T/T): Advance payment or as per mutually agreed terms
• Documents Against Payment (D/P): For established buyers with trade references

All payments must be made in USD, EUR, or other mutually agreed currencies. Bank charges outside India are to be borne by the buyer.

5. Shipping and Delivery

Shipping terms are based on Incoterms® 2020. Common terms include:

• FOB (Free on Board): Indian Port
• CIF (Cost, Insurance, and Freight): Destination Port
• CNF (Cost and Freight): Destination Port

Delivery timelines depend on product availability, order quantity, and shipping schedules. We provide estimated delivery dates but are not liable for delays caused by force majeure, port congestion, or customs clearance at the destination.

6. Quality and Certifications

All products are sourced and processed in compliance with Indian food safety regulations (FSSAI) and international quality standards. We provide necessary certifications including Certificate of Origin, Phytosanitary Certificate, Health Certificate, and other documents as required by the destination country. Product specifications and quality parameters are agreed upon before order confirmation.

7. Claims and Disputes

Any claims regarding quality or quantity must be made within 7 days of cargo arrival at the destination port, supported by an independent surveyor's report. Claims will not be entertained after this period. All disputes shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996, with the seat of arbitration in Karnataka, India.

8. Regulatory Compliance

All exports are conducted in compliance with the Foreign Trade (Development and Regulation) Act, 1992, the Customs Act, 1962, and regulations of the Directorate General of Foreign Trade (DGFT), India. The buyer is responsible for ensuring compliance with import regulations, customs duties, and other requirements in the destination country.

9. Limitation of Liability

Our liability is limited to the invoice value of the goods supplied. We are not liable for any indirect, consequential, or special damages arising from the use or inability to use our products or services. Force majeure events including natural disasters, government actions, pandemics, or trade restrictions shall excuse performance under these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. The courts in Karnataka, India shall have exclusive jurisdiction over any disputes arising from these Terms.

11. Contact Information

For any questions regarding these Terms, please contact us: